In Quebec, the Education Act (section 220.2) requires school service centres to have a Procedure for the Examination of Complaints from Students or their Parents, which stipulates that a student and/or his parents may make a complaint about the services offered by the School Service Centre or request a review of a decision.
Consult the Centre de services scolaire du Littoral official document
PROCEDURE FOR FILING A COMPLAINT
In accordance with the Education Act, Mr. Donatien Grenier has been acting as the Student Ombudsman since January 30, 2010. As part of his important mandate, Mr. Grenier supports students and/or parents of students at the Centre de services scolaire du Littoral who are not satisfied with the examination or the result of a complaint submitted to the School Service Centre. The Student Ombudsman may only make recommendations to the Administrator of the Centre de services scolaire du Littoral, but cannot reverse or modify a decision.
As such, the Student Ombudsman receives complaints from students and/or parents of students at the School Service Centre only after steps 1, 2 and 3 have been completed. From then on, the Student Ombudsman conscientiously carries out the following steps:
- Analyzes and judges whether the complaint is admissible or not;
- Investigates and formulates a written notice to the Administrator of the Centre de services scolaire du Littoral;
- Makes recommendations as deemed appropriate.
For more information, please consult the following document:
Mr. Donatien Grenier
69, boulevard Gérard-D.-Lévesque
New Carlisle, Quebec G0G 1Z0
Telephone: 418 752-5437